Posts tagged "call centres"

This event is designed to give you the opportunity to dive deeper into what can be possible in delivering customer experiences, with the added bonus of networking with your peers.

Melbourne businesses in certain industries will find out tomorrow if they will close this week, as the Victorian capital city enters stage four restrictions.

Chatbots need to be able to efficiently handle simple requests while skilfully delegating more difficult ones if they are to be an asset to small business.

Plenty of big companies are turning to chatbots for customer service, but is it providing the best experience possible for customers? Can ch…

  A Victorian-based call centre has collapsed into liquidation, leaving almost 200 workers out of a job. Workers at the CallActive call cen…

Marcus Sellen, founder of Selmar Institute of Education (formerly known as Virteous), isn’t too worried by the downturn. He knows only too w…