Posts tagged "bad reviews"

A negative first review can not only reduce initial sales but cause damage long-term too. So, what can you do if faced with poor reviews?

Though businesses are strongly advised to respond to negative online reviews, most of them don’t know how to.

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

''If you're not satisfied with your stay, let us know and we’ll make it right." It was a reassuring sign. A promise to fix things. Pity it was rubbish.

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

 

You know the feeling. The mixture of shock and frustration and the sense of unfairness; you’ve been working your back off 24…