Posts tagged "bad review"

Though businesses are strongly advised to respond to negative online reviews, most of them don’t know how to.

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

Bad online reviews can make or break a business, with a single negative comment enough to turn away a potential customer or client.

Is there such a thing as too many good reviews? Accommodation sharing site Airbnb thinks so.  While businesses have cottoned onto the impo…