Gift cards and shopping bags: Why customers don’t always behave in the way you’d expect
Some examples of policies that resulted in the opposite behaviour than was expected include gift cards, shopping bags and unlimited annual leave.
“(Queen) Victoria had chosen to wear white mostly because it was the perfect colour to highlight the delicate lace — it was not then a …
I’ve been speaking a lot at events and in articles about customer validation. The point of customer validation is to understand exactly wh…
Pretty much on a weekly basis I get sent ideas, business plans and/or information memorandums for capital raising. Everyone who sends me one…