Catching feelings: Why SMEs should respond to negative online reviews Marketing Stephan Ludwig 2 March 2021 Though businesses are strongly advised to respond to negative online reviews, most of them don’t know how to.
Defamation law takes a step forward: How businesses can unmask anonymous keyboard warriors Legal Catherine Ballantyne 20 March 2020 Google reviews are becoming a hugely persuasive factor when it comes to whether or not someone will use a business or buy a product.
How fake online reviews can ruin a business: A special Crikey Inq investigation Business Advice Eloise Keating 19 February 2020 Crikey’s Inq investigation team have been digging deep into the swirling sewer of Australian online reviews, and how they affect businesses.
