Posts tagged "alan joyce"

When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere. 

Qantas CEO Alan Joyce quits Qantas early after a string of PR disasters and a $250 million ACCC lawsuit. Vanessa Hudson to take over.

Labor has also allowed the ACCC’s airline monitoring brief to lapse, meaning there is no regular oversight of the kind that identified Qantas’s price-gouging.

The number of passenger complaints against Qantas reportedly flew higher in 2022 than in pre-pandemic years, outlining the challenge facing the airline as it attempts to rebuild customer trust.

That Alan Joyce has finally been replaced as the CEO of Qantas Airways certainly seemed enough for many staff.

It’s only taken 103 years, but Qantas is set to see a woman take the helm for the first time with Vanessa Hudson today announced as the next CEO of the airline.

SmartCompany's two most-viewed stories of the year came within weeks of each other in the midst of our national airline’s winter of discontent. 

The airline admits that government support has been important for its recovery, but its appreciation doesn't extend to paying taxpayers back.

Qantas believes the worst of its troubles have passed, saying flight cancellations and baggage mishandling rates are tumbling after a torrid quarter of grounded services and business customer complaints.

Qantas backflipping on a pandemic-era policy that saw vegetarians and other diet-restricted passengers go hungry on domestic flights has plu…

If you're a frequent air traveller and a vegetarian, don't despair — you can fly Virgin instead of with the meat-eaters at Qantas.

The latest wheeze from Alan Joyce’s giant travel lottery system is to in effect tell vegetarians, people with diet restrictions and travellers of faith to forget about being fed because the only thing they’ll get is meat.