People

In an urge to appease difficult clients, many bosses are willing to throw staff under a bus. But the old cliché ‘the customer is always right’ is wrong.

Open plan is sold as a solution that will transform the way people communicate and collaborate, when in fact, it does the very opposite.

Surveillance and stalking just make good people run away, leaving you with only desperate staff who can’t get a job elsewhere.

No matter what size the organisation is, the cost of people must be front and centre in any discussion about profitability.

Employees and customers already feel isolated when they do not readily understand our technology, let alone the words and phrases that come along with it.

If Edison had a low-priced team of candle trimmers and oil-lamp refillers, he wouldn’t have bothered inventing the light globe.

Facebook Workplace is exactly like Facebook, but for a workplace, and it's being adopted across Australia by small and big business alike.

By skilling yourself in behavioural influence you gain efficiencies every day, in every interaction, turning your traffic lights green.

There’s a place for healthy competition in business, but it’s time for women to build a culture of collaboration over cattiness.

If you want to shift a culture, you can either help your employees change the way they think, or fire everyone and hire different people.

There is no shame in running a prosperous business — even in times of crisis.

An essential factor in implementing innovations is diagnosing sources of resistance — one major source of resistance are the routines in all organisations.