This article first appeared on December 1, 2010. I’ve started up my business and have taken on my first members of staff. I’m glad to…
This article first appeared on December 1, 2010. I’ve started up my business and have taken on my first members of staff. I’m glad to…
I often get asked how I keep myself motivated after all these years. In the early days, I would have that goal of an overseas holiday or a n…
Whether it’s our bank, butcher or insurance broker, we need to have a good working relationship. It has to be win/win. The supplier…
I run a floristry and a nearby bridal business wants to strike up a partnership arrangement. Should I do this? If so, how should I structure…
Are there any good tactics to encourage repeat sales from customers, other than big, formalised loyalty programs? I believe it’s p…
I’ve started up a retail business in a regional town. How can I build a rapport with the local community and provide the warmth that many …
What tactics should I use to ensure our customer service is up to scratch? Do I need guidelines and training? There are many, many…
We’ve recently noticed quite a few extra cost pressures on our retail business – everything from energy, to staff, to suppliers seems to…
Is it better to do training in-house or get external help? I’m on a limited budget but I feel I do not have enough time to train my sales …
One of the biggest mistakes I have made is not acting quickly enough to increase prices when needed. Pricing is critically important. …
How can you identify good customer service traits in staff before you hire them? What ‘foundations’ should you be looking out for? …
What is the best way to test that a potential supplier will deliver you quality goods on time at a price you’ve agreed? Finding the …
