Analytics is the tool that the business world is talking about, with organisations using data to gain a much deeper insight into the wants a…
Analytics is the tool that the business world is talking about, with organisations using data to gain a much deeper insight into the wants a…
A new year offers us a fresh start, so to kick off 2014 the right way, I’ve shared some ways to make your customers grin with delight. Whi…
The weeks leading up to Christmas are always frenzied. With fewer business days in December, the rush to get all important activity compl…
We all know about the ‘war for talent’ and the importance of getting the right people to join your team, but in a start-up it can make a…
Customer self-service, while not new, is growing in popularity. And for start-ups, self-service is more important than ever as consumers inc…
Customer service may not seem like the most glamorous element of starting and building your own business, but it’s certainly one of the mo…
Employee happiness and satisfaction is a vital part of the success of any business, from the largest multinational to the smallest start-up….
Before I start, I can hear you saying, “give back? We haven’t got anything yet to give back. Isn’t that what the large established com…
How can technology help me manage my team when they are based in different locations? Managing people in different geographical locations…
It’s important to clarify that not every start-up needs to use social media for customer service. The golden rule when you’re look…
This is a question I’m frequently asked and my answer is always that, on face value, there is no edge. Start-ups from across the glo…
