“Issues are very rarely truly resolved”: Adelaide Crows apology for 2018 training camp an example for businesses, crisis management expert says
The latest apology from the Adelaide Crows can serve as an example for businesses facing high-profile scrutiny, according to crisis management expert Tony Jaques.
Flight cancellations, layoffs and lost luggage: Yes Qantas, it really is a crisis
With Qantas buffeted by a storm of cancellations, lost luggage, call-centre delays, layoffs and outsourced jobs, the airline seems to be showing no signs of moving to a crisis footing.
Is ESG really making a difference? Why everyone in your organisation needs to be on the same page
ESG reporting has become an established cornerstone of corporate issue communication. But is it achieving its purpose and does it risk going the same way as previous sustainability initiatives?
Qantas falls out of top five global ranking of the world’s best airlines
The Flying Kangaroo slipped from fourth to sixth place in the latest annual scorecard from AirlineRatings.com.
Businesses can no longer afford to stay silent on social issues
Businesses that choose to remain on the sidelines of current social issues should not be surprised to find themselves the targets of activism.
With public trust plummeting, big business needs to do better
More than half the people surveyed worldwide said capitalism today does more harm than good, and no amount of PR or marketing spin looks set to shift that.
Qantas’s fall from grace: Horror stories and heartbreaks from SmartCompany readers
This week, SmartCompany readers shared their Qantas heartbreaks and horror stories, from lost luggage to flight cancellations, and more.
Qantas tagline author tells CEO to remove it from all branding, as airline battles multiple PR crises
Writer and commentator Phillip Adams has demanded the boss of Qantas remove the national airline's tagline from all branding immediately, as multiple crises engulf the company.
Should your business take a stand on high-profile social issues?
The likely overthrow of Roe v Wade to limit access to abortion in the US has highlighted whether and when business corporations should take a stand on controversial social issues.
Speak up or shut up: What to consider when your business is put under a media spotlight
When you’re in the public spotlight over a high-profile issue, it’s a common misapprehension that an organisation must speak to the media — and right away.
Samsung ad slammed for promoting “unsafe” night running for women
A video campaign launched by Samsung has been slammed widely across social media after depicting a woman running freely at night.
“We are f***ed”: Twitter employees face harassment and uncertainty from new boss Musk
Twitter employees have been subjected to opaque internal information around what the future of working at the company will look like following the board's acceptance of Elon Musk's acquisition offer.
