Good article. I think this is probably at the core of why some companies do better than others, given similar circumstances, ie. Those who can put their hands up learn faster from mistakes, change and have happier clients.
On being programmed to see mistakes; yeah I think this is logical. For example, if 100 things go right our brain would be overwhelmed to notice them, but noticing a few things that go wrong we can handle much easier.
Appreciating complaints seems to be the very good point your making. We actually give a $20 gift voucher to anyone who lets us know about a bug on our site.
ABOUT THE AUTHOR
SmartCompany is the leading online publication in Australia for free news, information and resources catering to Australia’s entrepreneurs, small and medium business owners and business managers.
COMMENTS
SmartCompany is committed to hosting lively discussions. Help us keep the conversation useful, interesting and welcoming. We aim to publish comments quickly in the interest of promoting robust conversation, but we’re a small team and we deploy filters to protect against legal risk. Occasionally your comment may be held up while it is being reviewed, but we’re working as fast as we can to keep the conversation rolling.
The SmartCompany comment section is members-only content. Please subscribe to leave a comment.
The SmartCompany comment section is members-only content. Please login to leave a comment.