“Alarming and unacceptable”: Optus pays back $800,000 after SMEs charged for services they didn’t use
Almost 1000 SMEs have received close to $800,000 in refunds from Optus, after an investigation by the communications watchdog found they were incorrectly charged for landline phone services they didn't use.
Small business complaints about telco services hit ‘surprising’ three-year high
The number of complaints from small businesses about phone and internet services has reached a three-year high last financial year, the Telecommunications Industry Ombudsman has revealed.
Ai Group launches guidebook to help SMEs boost cyber security and win defence contracts
Ai Group and the Department of Defence have launched a cyber security guide to help SMEs secure defence contracts.
Telstra to take back full ownership of 270 branded stores
Telstra plans to exit partnerships with independent licensees and Viva Group to bring all branded retail stores under its full ownership.
Telstra’s plan to split into three entities might be a win for shareholders, but its too late for competition and customers
Telstra’s plan to split into three entities is the most radical shake-up of Australia’s largest telecommunications company since 1997.
‘Urgent’ action needed from phone and internet providers, as small business complaints jump 28%
Small business ombudsman Kate Carnell urges telcos to improve how they work with small businesses, following a spike in complaints.
As Australia drags its heels on 5G adoption, Apple will sell its new high-spectrum 5G iPhone 12 to US customers only
Following in the footsteps of Samsung, Apple has released the iPhone 12, its first high-spectrum 5G smartphone.
In light of Telstra pulling the plug on Muru-D in its current form, Dale Cohen shares how it all began
"This week I read an email from Julie Trell, announcing the end of Muru-D in its current form," says Dale Cohen. "Here are my recollections of the beginning."
NBN upgrades explained: How will existing infrastructure be boosted? Will speeds increase? Who will miss out?
The government has announced a $3.5 billion NBN upgrade that will grant two million households access to faster FTTN internet by 2023.
NBN upgrade to give 700,000 businesses faster internet at wholesale prices
The federal government has today announced a $4.5 billion investment that will give approximately 700,000 businesses access to fibre-to-the-premises internet connections, along with many Australian households.
Sim card provider Travelsim collapses: Potential buyers begin circling the Optus wholesale customer
Travelsim has collapsed into voluntary administration but potential buyers are already circling. Optus and Australia Post are listed as creditors of the sim card provider.
Small businesses are being stuck with poor internet deals: Ombudsman
Small businesses are finding themselves with unsuitable internet deals and waiting a long time to address issues with their telecommunications providers, according to a new report.
