Australian telco supplier NetComm Wireless enters voluntary administration
Telco equipment supplier NetComm wireless has entered into voluntary administration after operating for over 40 years.
Optus outage: 20% of complaints to ombudsman were from small business
The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, was behind an influx of complaints.
Uber launches ‘over the phone’ service in a bid to appeal to senior Aussies
Uber has revealed plans to launch a phone-booking ride service in a bid to appeal to Australians over 65 who do not use ride-sharing services online.
Telco slapped with $260,000 fine over customer ID rules breach
Australians who lost tens of thousands to SIM card fraud now have retribution after their telco was fined over compliance failures that led to the scam.
‘Multiple systemic failures’: Telco cops $100,000 fine for breaching anti-scam laws
A telco has been fined more than $100,000 for failing to prevent mobile number fraud and reduce scam text messages over a five-year period.
Unaccounted costs for SMEs: Telstra fined $3 million for overcharging customers
The telco giant will also refund $21 million to consumers charged for inactive internet services across an 11-year period, at an average of about $2600 a customer.
Optus CEO Kelly Bayer Rosmarin steps down
Bayer Rosmarin tendered her resignation on Monday morning after facing a Senate grilling on Friday.
Barber’s backlash after Optus CEO suggests he could have traded without connectivity
Optus CEO Kelly Bayer Rosmarin has been accused of downplaying the consequences of Wednesday's mass outage on small businesses, after the telco boss appeared to question why a Sydney barber could not trade during the reception blackout.
Optus outage: Federal government urges compensation for small businesses
Compensation for small businesses hit by yesterday's Optus network outage "has to be on the table," Financial Services Minister Stephen Jones says, as entrepreneurs across the country deal with the aftermath of lost sales and severed communications.
Optus business customers urged to keep their receipts as outage continues
Small businesses rattled by Wednesday's massive Optus network outage should hold on to their receipts, Communications Minister Michelle Rowland says, as mobile and internet services gradually return.
Nationwide Optus outage hits businesses, customers and public transport
Optus has been hit by a nationwide outage, with its mobile phone and internet services down for millions of Australian customers and businesses.
Optus complaints rise by 30% as Telstra customers report fewer issues
According to the Telecommunications Industry Ombudsman's annual report, complaints about Optus rose 29.5% from 15,696 in 2021-22 to 20,323 in 2022-23.
