Nationwide Optus outage hits businesses, customers and public transport

Optus has been hit by a nationwide outage, with its mobile phone and internet services down for millions of Australian customers and businesses.

On its website early on Wednesday, Optus said its engineers were investigating a network fault impacting customers.

Mobile phone users are unable to make or receive calls and mobile internet services are down.

On the social media site X, formerly known as Twitter, Optus said it was working to restore services as a priority.

We're aware of an issue impacting Optus mobile and nbn services and are working to restore services as quickly as possible. We understand connectivity is important and apologise for any inconvenience caused.

— Optus Help (@optus_help) November 7, 2023

“We understand connectivity is important and apologise for any inconvenience caused,” the statement said.

Melbourne train services were also reportedly interrupted due to the Optus outage.

All metropolitan services were stopped from about 4.30am due to a communications outage across the train network.

Metro Train services started to resume just before 6am but major delays were continuing during the morning peak as services were restored.

⚠ Metropolitan trains: Trains are currently stopped due to a communications outage across the train network.

We are working to rectify this issue as soon as possible.

Please consider alternative travel arrangements. pic.twitter.com/SS8OHfrG9G

— Metro Trains (@metrotrains) November 7, 2023

“There will be significant delays to services and select delays are likely as trains get back into position for the normal schedule,” a transport department statement said.

“We ask passengers to check the PTV app or website for information about service changes and cancellations.”

✅ Metropolitan trains: Train services have resumed across the Metro network after an earlier communications outage.

There are major delays to all lines as we restore services with select alterations and cancellations.

Please consider alternative transport if possible.

— Metro Trains (@metrotrains) November 7, 2023

This article was first published by AAP.