Culture Kings CEO Simon Beard on the future of CX, and why retailers should always be ‘selling an emotion’
Creating a great experience is what brings customers back, and Culture Kings founder Simon Beard understands that better than most.
Sans Drinks merges with major competitor Craftzero to tap into male-dominated market
Non-alcoholic superstore Sans Drinks has now merged with Craftzero, as the business looks to turnover a possible $15 million this financial year and reach a new demographic.
Flagship: The startup being built from Afterpay founder Nick Molnar’s parent’s basement
His brother built Afterpay, and now Simon Molnar is on the scene with a tech startup bringing e-commerce data to brick-and-mortar retailers.
Hero Packaging wins best business-to-business retailer at ORIAS
The 2022 Australia Post Online Retailer Industry Awards (ORIAS) winners were announced last night at an evening gala, held at the ICC in Sydney following Online Retailer's two-day conference and exhibition.
“Disappointed” Redbubble considering appeal after being ordered to pay Hells Angels $78,000 for using logo
The copyright case was the second of its kind brought against the online marketplace in the last three years by the motorcycle club.
Instagram “payment in chat” feature allows shoppers to buy via DM
Small businesses may soon be able to sell their products directly to shoppers via direct messages on Instagram, following the release of a new feature that has already been rolled out in the US.
Subscription economy: What is it, and how can BMW charge $20 a month for a heated steering wheel?
From gym memberships to music and movies, to razors, toilet paper, meal kits and clothes, there’s seemingly no place the subscription economy can’t go.
State-by-state plastic ban timelines a ‘headache SMEs could do without’, peak retail body says
Australian Retailers Association CEO Paul Zahra says national consistency is urgently needed as 18 separate single-use plastic items are phased out over eight different state and territory jurisdictions.
What rapid deliveries really mean for the supermarket staff who fill the orders
In supermarkets that offer on-demand home delivery, the work of the personal shopper takes on a faster pace.
Amazon Prime Day, Dry July help non-alc business Yes You Can Drinks triple monthly sales
The global sale allowed Yes You Can Drinks to grow its brand awareness and “ability to trial”, especially considering it's a new product in a rapidly growing market.
“Many small retailers are not opening every day”: Business groups urge government to rethink axed COVID-19 isolation payment amid staff shortage
The Morrison government's Pandemic Leave Disaster Payment scheme, which provided $750-a-week lump sum payments to workers required to self-isolate after testing positive for COVID-19, expired on June 30.
Booktopia co-founder Tony Nash chooses “better rather than bitter” after being pushed from CEO role
Taking to LinkedIn after the company announcement, Nash said being placed on "gardening leave for 6 months" after 26 years of company leadership is "a bit freaky for an obsessive entrepreneur".
