ARA CEO reveals retailers’ wishlist for May budget As the largest private sector employer in the country, retail must remain a prime focus for governments, writes Australian Retailers Association CEO Paul Zahra.
Retailers should harness AI, but be cautious Even the most sceptical customers will find AI more palatable if they’re also reaping the benefits of these new technologies, writes ARA CEO Paul Zahra.
Enough pinkwashing, businesses must walk the talk on equality or perish Symbolic gestures such as the use of the Pride flag still play an important role in promoting equality -- but businesses must be able to back that up or fail to do so at their own peril.
Personalisation and sustainability are the new frontier in the relationship between retailers and shoppers The relationship between brands and customers is beginning to bare more resemblance to a tight-knit relationship than a transactional affair. And this is something that retailers can capitalise on.
Paul Zahra: It’s time to fall back in love with our CBDs It’s up to business, industry and government to follow through on bold ideas to get our CBDs back to the thriving hubs they once were.
Retailers Association chief Paul Zahra calls on Dan Andrews to lift vaccine checks early Of primary concern is the elevated customer aggression levels within Victorian retail stores, writes the Australian Retailers Association CEO in an open letter to the Victorian Premier.
