Ian Whitworth

There is no 'admin fee', 'convenience fee', 'transaction fee' or any other name you want to give it, that isn’t a customer annoyance felony.

There’s an underlying assumption that US businesses are the biggest and best, but Ian Whitworth believes Australia is a great place to start your business.

"After you’ve been trading for more than four years, I will judge the success of your business by how often you can get away from it."

In any other business, Prince Andrew would get a ‘special projects’ business card and a stationery-cupboard office before being quietly exited months later.

No business happens in Australia in January. It’s the month where employees get away from work and grow a sense of perspective.

Have lots of things to say about Tesla's new Cybertruck? News flash, your opinion matters about as much as your dog’s thoughts on global policy.

The Michelin Guide changed the game. To this day, chefs endure crushing stress and overwork to retain their Michelin star status.

Remember the good old days? Things were simpler. Customers were nicer. Sales were easier. Sorry... I am going to stop you right there.

So many businesses do elaborate pitches without researching the personal tastes of the client. This is a perfect example of what not to do.

There are so many effective strategies big and small businesses alike use to ensure customer churn. Here are five at random.

I could write a book called 'my stupid business mistakes', but to keep it shorter, I’ll restrict it to the $100,000-plus fuck-ups threshold.

Want to be charming? Well of course you do.Your entire life will be better, and so will the lives of everyone around you.