Document a process

What would happen if your office was struck by a horrible gastro and three of your staff members went down at the same time?

Would your business be paralysed? Could you or other staff members cover your missing colleagues? Do you even know what and how these people do their jobs?

That sort of nightmare situation happens very rarely thankfully, but one way to prepare is to make sure you have documented the various processes that each person does.

Being able to hand a step-by-step guide to a fill-in is crucial to ensure business continuity.

Get everyone in your team to think about the one the-business-couldn’t-run-if-we-didn’t-do-it thing they do every day and get them to write down how it works.

It might be processing payroll, doing the banking, ordering stock or accounts receivable – whatever it is, make sure you have it in writing and emergencies won’t feel quite so bad.

Get it done – today!